In 2023 we contacted you via email with the notice that our personal investing service would be discontinuing, and the service has now ceased.
The platform switched off on Monday, February 19, 2024
STRATxAI will be focussed entirely on its enterprise offerings going forward. This includes an embedded SAAS offering to Fintechs and eBrokers.
Your investment portfolio and cash are and always have been in your own e-broker account, controlled by you and not us.
With thanks to our new partnership with eToro, we have launched our first STRATxAI portfolio on the eToro investing platform. Find out about the 'Cutting-Edge' Smart Portfolio in our announcement here.
We know that you may have further questions and you can contact us through our support channel.
All personal data will be handled and deleted in accordance with our data privacy policy.
Updates and communications relating to our enterprise products are handled separately, so if you wish to hear from us in the future you would need to register your interest by email to hello.info@stratxai.com
If you have questions about product licences purchased through an affiliate platform, the following links may be useful:
1. Life-Time Deals 2.AppSumo
In December 2023, we contacted all active investors via their primary registered email address and recorded a 99.9% delivery rate on this email. However there are a few reasons that may explain why you did not get it:
Did you have multiple accounts without realising it?
eg. you set up an account using an email address and password combination but then later accessed the platform with Google Log in, essentially creating a second account.
Did you have an old email associated with your account?
eg. you set up your account using a work email and have since departed that company.
Did you create an account which has since fallen dormant?
eg. you either created a free account or ceased paying subscriptions to an account, and the account fell dormant over 6 months. Dormant accounts are those with no active portfolios and with no user log in since June 2023.
Did the email bypass your inbox?
eg. you were receiving frequent rebalance reminders, newsletters or market reviews and instead of changing your personal account notifications, you used email filters instead. In that case the email may have been sent to your spam.
or. Maybe you didn't recognise the email address. It was sent from customer.service@stratxai.com